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Title: Exchange and Lync 2010 IM Integration with OWA
Jeff Schertz has an extremely useful article on his blog that provides the steps needed to add Lync IM integration, (aka CWA from OCS R2) to your OWA users:...
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Edge server update for managing file transfers
http://support.microsoft.com/kb/2621840 An update is available to enable the control of the file transfers through the Access Edge service in a Lync Server 2010 environment
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Lync 2010 Response Groups, (RGS) not updated automatically when users SIP...
I recently worked with a client who I assisted with creating several Lync Response Groups that are used for Hunt Groups, (ring multiple phones at once for incoming calls) and IVR, (providing menu...
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Using Exchange 2010/2013 UM for voice mail for either Lync users or legacy...
Exchange 2010 SP1 supports what are known as Secondary Dial Plans. These are very useful for a situation where Exchange UM may be taking messages for Lync, but you also have users who are not on Lync,...
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Outbound Account Codes in Lync 2010 – How to use them
One of the features often used with legacy phone systems are what are known as Account Codes. Account Codes are a method of tracking outbound calls, and grouping them together. For example, suppose...
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Lync 2013 Group Chat Permission Error
I am working with a client where we are installing and configuring Persistent Chat for Lync 2013. We set up the PC server, created the databases with no issues and started the PC services with no...
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Easily Changing CallerIDs for Lync Users
Background: Suppose you have a customer who has employees, (“agents”) who make various calls during the day but need to have their CallerID changed during the day. This can occur if the Agent is...
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